SeatTime Terms of Service

These Terms govern your use of SeatTime and form an agreement between you and SeatTime ("SeatTime," "we," "us," or "our"). Our contact email is hello@getmoreseattime.com. Our Privacy Policy explains how we handle personal information.

You agree to these Terms when you accept them by checking the box when you create an account, when you accept them at checkout, or when you start the free demo, which says that starting it means you accept them. Do not use SeatTime or purchase access if you do not agree. Acceptance of these Terms is not a substitute for the separate, clearly disclosed authorization needed to charge a recurring subscription.

1. Who can use SeatTime

SeatTime is available only to people who live in the United States. You must be 18 or older to use SeatTime, including the free demo. You must also be legally able to enter this agreement and be using SeatTime for your own graduate-level training or post-graduate professional development in counseling, social work, marriage and family therapy, or a related field. Do not register for someone under 18 or let a child use your account.

2. A practice simulator, not care or supervision

SeatTime lets you practice short scenarios called clips. Each attempt is a rep. You interact with fictional clients and receive feedback from an automated coach. Client avatars are abstract shapes, not faces.

SeatTime is not therapy, medical or clinical advice, clinical supervision, or a substitute for a practicum, field placement, required field hours, or supervised client work. No clinical, supervisory, or credit-bearing relationship is created between you and SeatTime. The fictional client is not a real client or patient, and the automated coach is not your instructor or supervisor.

AI-generated replies and feedback can be wrong, incomplete, inconsistent, biased, or inappropriate. A coach code, note, or suggested response is a practice aid—not a diagnosis, validated competency finding, grade, license, or statement that you are ready to provide care. We do not award academic, continuing-education, or licensure credit. You remain responsible for your professional judgment and for complying with your program's, placement site's, employer's, and licensing body's requirements.

Do not use SeatTime to diagnose or treat a real person, make decisions about a real case, or present simulated interactions as actual clinical experience. Scenarios may cover difficult subjects; you may stop a rep at any time.

SeatTime is not an emergency or crisis service. Do not rely on the app or our inbox to detect a crisis or arrange help. In the United States, call or text 988 for crisis support. For immediate danger, contact 911 or your local emergency service. Outside the United States, contact the appropriate local crisis or emergency service.

3. Your account

The free demo does not require an account. Everything else, including free access, requires an account with an email address. You may sign in using an email magic link or optional Google sign-in. Keep your account information accurate, protect your email and sign-in links, and do not share or sell access to your account.

Tell us at hello@getmoreseattime.com if you suspect unauthorized access. You are responsible for your own use and for access you authorize; this does not make you automatically responsible for a security failure caused by us.

4. Only fictional material; other use rules

Never enter real client, patient, or student identifiers or actual session content into SeatTime. Do not paste, upload, dictate, or recreate actual transcripts, notes, recordings, case files, or identifiable case descriptions. Do not include names, dates of birth, addresses, contact details, record or student ID numbers, or contextual details that identify someone.

Changing names, using initials, removing obvious identifiers, or obtaining permission does not create an exception. SeatTime is for fictional practice, not discussion of real cases. Your own required account details belong only in the designated account fields.

Follow your institution's and placement site's rules for third-party tools. Their approval of a different tool does not authorize real-client material here. SeatTime is not a medical-record system, and you must not use it to store protected health information (PHI). The records of fictional exercises are not records of care provided to a patient. These statements do not determine the legal status of information you improperly submit or waive legal protections for it.

Our automated screening may flag or block suspected prohibited material, but it can fail. You are responsible for what you submit, even if screening does not stop it. Submitting real-person identifiers or actual session material is a violation of these Terms. Do not try to bypass screening. This responsibility does not release SeatTime from its own privacy, security, or other legal duties.

If you submit prohibited material, stop and request deletion of the affected rep by contacting hello@getmoreseattime.com without sending the material again. Follow applicable incident-reporting procedures at your school, placement, or employer.

You also must not use SeatTime unlawfully; violate another person's privacy or intellectual-property rights; impersonate someone; harass a real person; distribute malware; access other accounts or nonpublic systems without authorization; or circumvent payment, security, or disclosed usage limits. Do not resell access or use automated bulk requests to evade normal service limits. Nothing here limits conduct that applicable law gives you a nonwaivable right to undertake.

5. Free access, subscriptions, cancellation, and refunds

Free access

Free access includes three clips with the full automated coach. An account is required; a payment card is not. Free access does not automatically become a paid subscription. You must separately choose and authorize a paid subscription.

One monthly plan

Our paid plan is $15 per month. All prices are in US dollars. Applicable taxes, if any, are disclosed before payment.

Your subscription renews at $15 per month unless the price changes through the notice process below.

Usage limits

Practice is not unlimited. Every account, free or paid, has a daily fair-use limit on AI usage, counted over a rolling 24 hours. If you reach it, you can practice again once enough of that 24-hour window has passed. Free accounts can also start up to 40 reps in any 24 hours. To protect the service, we also limit how quickly turns, hints, and new reps can be sent. We may pause AI features for everyone for a time if we reach our overall AI capacity for a period; that is a service interruption under Section 7. There are no per-use charges.

Automatic monthly renewal

Paid subscriptions automatically renew each month until canceled. Stripe processes payment. When you expressly authorize a subscription at checkout, you authorize the disclosed first charge and recurring monthly charges, plus disclosed applicable taxes, until you cancel.

Payment is due in advance for each monthly billing period. The first charge occurs when you complete the paid purchase; the renewal schedule is disclosed at checkout and in the purchase acknowledgment. After you subscribe, we email you a confirmation you can keep that describes the price, billing frequency, and cancellation method. We send additional subscription reminders where required by law.

A failed payment may interrupt paid access. We will not create a different paid plan or charge an undisclosed penalty merely because a payment fails.

Canceling a subscription

You can stop renewal at any time through Settings → Billing → Manage in Stripe, or by emailing hello@getmoreseattime.com. Use your account email or provide enough information to identify the subscription; never send a full card number.

Cancel before the next scheduled renewal charge to avoid that charge. Online cancellation stops renewal when completed. An identifiable cancellation request sent to our email is effective when received, not when a support agent later opens it. We will confirm cancellation. We do not require a phone call or an explanation.

Ordinary cancellation takes effect at the end of the paid billing period: renewal stops immediately, and paid access remains available until that period ends. Exceptions include a full refund, your request to delete the account, or a permitted suspension or termination under Section 7.

Canceling does not itself request a refund or delete your account. Deleting a rep, logging out, or simply not using SeatTime does not cancel a subscription. Deleting your account cancels your subscription immediately and ends paid access right away, without a refund for the rest of the paid period. To keep access until the period ends, cancel first and delete your account later. The Privacy Policy explains data deletion.

Refunds

First payment: a 14-day refund window. If you request a refund within 14 calendar days after your first paid subscription charge, we will refund that payment and its associated taxes. No explanation is required. This voluntary first-payment refund is available once per person; opening another account or resubscribing does not restart it.

Request the refund at hello@getmoreseattime.com. Include your account email and the payment date or receipt identifier, not card details or practice transcripts. Eligible refunds are issued to the original payment method after we verify the request, within any period required by applicable law. Your payment provider may take additional time to display it. A full first-payment refund stops renewal and ends paid access when issued. The same is true of any full refund of a subscription payment.

After that window, and for later monthly renewals, payments are generally nonrefundable and unused time is not prorated merely because you cancel or use the product less than expected.

That general rule does not limit refunds or other remedies required by law, refunds for duplicate or erroneous charges, amounts charged after an effective cancellation, or the unused-service refund described in Section 7. It also does not limit your right to dispute an unauthorized or incorrect charge with your payment provider. Tell us promptly about a billing problem; the 14-day voluntary window does not cut off statutory rights.

Price changes

We may change subscription prices for future billing periods. Before a price increase applies to your renewal, we will notify you by email of the new price, the affected renewal date, and how to cancel, with the advance notice and any additional consent required by applicable law. A price increase applies only to a future renewal, not a billing period already paid for. You may cancel before that renewal instead of paying the new price.

6. Your content and SeatTime's content

You keep any rights you have in the original material you submit. You give us a limited, nonexclusive, worldwide, royalty-free permission to store, process, transmit, and display that material only as needed to provide, support, and secure SeatTime and meet the obligations described in the Privacy Policy. We may use service providers for those purposes. This permission does not authorize use of your reps in advertising or model training.

We do not use practice transcripts to train or fine-tune models. The Privacy Policy describes processing by the AI providers we use. Deleting content ends ordinary use of it; any retained copies remain limited to the retention purposes described there.

To the extent we hold transferable rights in AI-generated replies and coach feedback produced in your reps, we assign those rights to you, excluding our preexisting scenarios, prompts, software, and other platform materials. AI output may not be unique or eligible for copyright protection. We do not promise exclusive rights in it.

You may export and share your own reps and their feedback for your learning and professional development, including with an instructor or supervisor you choose. Identify them as simulated, AI-assisted practice; do not present them as actual client sessions or human-issued assessments. Do not use AI-generated replies or coach feedback from SeatTime to train or fine-tune AI models. Sharing a rep does not authorize distributing our scenario library or selling access to SeatTime.

We and our licensors retain rights in the app, brand, scenario library, and other preexisting materials. We give you a limited right to use them within SeatTime for your permitted personal practice while you have access. Any separate suggestion you send about the product may be used to improve it without payment; a suggestion does not give us a broader license to your transcripts.

7. Changes to the service, suspension, and termination

We may update scenarios, coaching, and features, or temporarily interrupt access for maintenance, security, or circumstances outside our reasonable control. This is not a promise of uninterrupted availability or a particular learning outcome.

We may restrict or suspend access when reasonably necessary to investigate misuse, protect information or systems, address unpaid charges, or comply with law. We may terminate an account for a material or repeated violation of these Terms. Where lawful and practical, we will explain the issue and allow you to correct it; serious privacy or security risks may require immediate action. You may contact hello@getmoreseattime.com to ask us to review a restriction.

If we terminate your paid account, we will stop future renewal charges. Refunds for a termination caused by your breach follow Section 5 and applicable law, rather than an automatic forfeiture of every remedy.

If we permanently discontinue SeatTime, end your paid access for reasons other than your breach, or materially remove the paid service you purchased without a reasonable replacement, we will refund the prepaid portion for which that service is no longer provided. A material reduction does not authorize us to keep charging for a service we no longer supply. Mandatory remedies for other service failures are unaffected.

Account information and saved reps are handled under the Privacy Policy after closure. Export any permitted material you wish to keep before requesting deletion; access afterward may not be available.

8. Service warranties and AI limitations

To the extent permitted by law, SeatTime is provided “as is” and “as available.” We do not guarantee that the service or its output will be error-free, continuously available, accurate, complete, or suitable for a particular purpose. To that extent, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

These limits do not override an express promise in these Terms, the refund provisions, or a warranty or consumer right that the law does not allow us to exclude. In particular, they do not turn an AI practice coach into a licensed professional or shift our own legal duties to you.

9. Limits on liability

To the extent permitted by law, neither SeatTime nor its service providers will be liable under these Terms for indirect or consequential losses, lost profits, or lost business opportunities arising from use of the service.

To the same extent, the total combined liability of SeatTime and its service providers for claims arising from the service or these Terms will not exceed the greater of $100 or the amount you paid SeatTime in the 12 months before the event giving rise to the claim.

These exclusions and the cap do not apply to our fraud, gross negligence, or willful misconduct; death or personal injury caused by our negligence; obligations to pay a refund expressly promised here; or liability and statutory remedies that applicable law does not permit us to exclude or limit. Nothing here waives nonwaivable privacy, security, or consumer-protection rights.

10. Disputes and governing law

Please contact hello@getmoreseattime.com about a concern so we have an opportunity to resolve it. Contacting us is not a required waiting period before you exercise a legal right or meet a filing deadline.

These Terms are governed by the laws of Texas, subject to any consumer protections that must apply where you live. Subject to those protections, disputes must be brought in the state courts located in Denton County, Texas, or the federal courts for the Eastern District of Texas. Nothing here removes any nonwaivable right to use your local court or an eligible small-claims court.

These Terms do not require arbitration, waive class actions, or prevent a complaint to a regulator.

11. Changes to these Terms

We may update these Terms from time to time by posting a revised version and updating its effective date. Changes take effect on the stated date, subject to any advance notice or consent required by applicable law. Where required, we will give additional notice by email or through the service before a material change takes effect. The specific price-change process in Section 5 controls price increases.

Changes apply prospectively, not to a dispute that has already arisen or to reduce a right already accrued. We will obtain renewed acceptance where required. Continuing to use SeatTime after a properly notified change takes effect may constitute acceptance where law allows; merely posting a change does not supply any consent that the law requires us to obtain separately.

You may stop using SeatTime and cancel renewal if you do not accept a change. This does not limit a refund or other remedy you are entitled to receive.

12. Other terms

These Terms govern the individual SeatTime service described here. They do not make your school or employer a party, authorize us to act as your supervisor, or permit disclosure of your reps to them.

If part of these Terms is unenforceable, the remaining provisions continue to apply to the extent lawful. Not enforcing a provision immediately does not waive the right to enforce it later. Provisions concerning accrued payment and refund obligations, content rights for permitted retained copies, liability, and disputes continue after account closure where their purpose requires it.

Nothing in these Terms retroactively removes a right arising from an earlier purchase or an applicable law.

Entire agreement. These Terms, together with the Privacy Policy and any terms shown to you at checkout, are the entire agreement between you and SeatTime about the service. They replace any earlier understanding about it.

Assignment. You may not transfer your account or these Terms to someone else. We may transfer these Terms to a successor that takes over the SeatTime service, for example in a sale or reorganization, if the successor agrees to be bound by them. We will tell you if that happens.

Notices. We may give you notices by email to the address on your account or through the service. You may give us notices at hello@getmoreseattime.com or by mail to the address in Section 13. Send legal process by mail to that address.

Copyright complaints. If you believe material in SeatTime infringes your copyright, email hello@getmoreseattime.com with a description of the work, where the material appears in SeatTime, and how to reach you. We will review it and remove material that infringes.

13. Contact

SeatTime
Email: hello@getmoreseattime.com
Privacy requests: privacy@getmoreseattime.com
Mailing address: 801 International Pkwy, Ste 550 PMB 325, Flower Mound, TX 75022